Support

For any questions, support, tech issues, email michelle@michelleandcat.com 

faQ.

Why can’t I log in to your site?

Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.

How do I cancel my subscription?

Log in to your account and toggle auto-renew off from the Subscriptions menu item.

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Can I switch from a monthly plan to an annual plan?

Not yet. I currently do not offer any annual plans. For the most part, it’s because I get a bad feeling when I have to pay a couple dollars more a month to sign up for monthly plans with other people, and I don’t want to do that to anyone here. The monthly plan is priced like an annual plan. 

Can I update my email address or other personal information?

Yes. Log in to your account to make these changes.

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Can I update my credit card?

Yes. Log in to your account, add the new card and click Update my credit card.

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How do I reset my password?

Click this link, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:

  • Password reset links automatically expire after 48 hours.
  • Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
  • If the link becomes invalid, delete the old reset email and start with a fresh password reset.
How can I add a profile picture to my account?

The avatar service we use is called Gravatar.

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